- You have no items in your shopping cart
- Subtotal: ₹0.00
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. -never a PO Box)
Can the delivery country be different from India?
No, at present we deliver shipments only in India. For international buyers, we have separate website with prices in USD.
How long will my order take to arrive?
We ship in 1-2 working days Delivery will take approximately 2-7 working days depending on what state and/or territory you live in.
The tracking number will be sent to you on your registered email id .
How much do I pay for delivery service?
For all purchases, we will deliver the order to your doorstep free of cost.
Can I track my order?
Yes.
What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number(with a link to the courier’s web page).
What is the service delivery process?
We promise 1 month free offsite service for all our products against any manufacturing defect.
RETURN POLICY
We will accept returns/exchanges (excluding final sale items/promotional items which cannot be exchanged or return) which are unused and not damaged along with the corresponding receipt.
Item(s) returned without an RA cannot be accepted and will be returned to you at your expense. We cannot make any exceptions and any requests falling outside of the 7 day’s time frame outlined below will not be accepted.
Refund shall be provided to your original payment method only.
How To Complete Your Return OR Exchange?
Request an RA (Return/Exchange Authorization) number within 7 days of delivery. You can email your request to and we will send your RA once your return/exchange request has been authorized.
Please return the item(s) within 3 days from the date your RA was issued.
Please ship your return package via nationalised courier company. Please email the tracking number to us . Seal your package and return to us
Upon acceptance of the merchandise for return, we will process your refund within 7 business days, at which time you will be notified by email. We reserve the right to reject any return/exchange that does not comply with the conditions stated above. Please note, exchange on exchanged item(s) will not be provided. If you have any questions or concerns regarding the return/exchange process, please contact customer service from Monday to Friday from 10am to 6pm IST.
How long do I have to return an item?
We would like you to have complete peace of mind when buying products from BASCO EXPORTS (Trade name BEXCO EXPORTS). You can return subject to our Return Policy as mentioned above within 7 days of issue of RA number for a full refund
How will I receive my refund?
Once the return has been approved, you will receive your refund after we receive the product in original condition.
When will I receive my refund?
Once the return has been approved (subject to Return policy condition being met) you will receive a confirmation email indicating that the refund has been processed and credited. The refund will take 7-10 working days.
What should I do if the refund amount is incorrect?
Contact our customer care executive and we will solve the problem as soon as possible
We reserve the right to reject returns/exchanges sent or communicated beyond the return period limit, or items which are not in the original condition in which they were sent.